📦 303 Bricks Return & Refund Policy

At 303 Bricks, we care deeply about your satisfaction. We’re a small but dedicated team, and we want every customer to feel confident when ordering from us. Below is our complete Return & Refund Policy, written to give you clear expectations and support whenever you need it.

🕒 30-Day Return Window

We offer a 30-day return policy from the day your order is delivered.
If you are not satisfied with your purchase for any reason, simply contact us at:

📧 support@303bricks.com

and our team will guide you through the return process.

📬 How Returns Work

Once a return is approved, we will provide you with a prepaid return label at no cost to you.

To qualify for a return:

The request must be submitted within 30 days of delivery
Items must be returned with all pieces included
Original packaging is recommended, but not required if the item arrived without it

Once your returned item arrives at our facility, your refund will be processed within 7–10 business days back to your original payment method.

🚫 If Your Order Has Already Shipped

If your order has already left our facility, we kindly ask that you wait for the package to arrive and return it using the prepaid label.
Only once the return is received can the refund be completed.

(Note: In rare cases of severe issues or carrier errors, our team may work with you on alternative solutions.)

📦 Wrong, Damaged, or Missing Items

If you received:

The wrong product
A damaged item
A package missing part of your order

Please email support@303bricks.com within 30 days with photos of the issue.
These claims are fully covered at our expense, and we will replace or refund as needed.

📭 Packages Marked “Delivered” but Not Received

Before contacting us, please:

Check with neighbors or building staff
Verify your delivery address
Contact your local post office

If the package is confirmed lost by the carrier, we follow the carrier investigation process.
Refunds or replacements are issued after the investigation is completed.

📍 Wrong Address Entered at Checkout

If the address provided is incorrect and the carrier marks it as undeliverable:

The package will be returned to our facility
We can reship to the corrected address
You may be responsible for the reshipment fee

Please always double-check your information at checkout.

🚚 Partner Facility Status & Transit Delays

Some packages may show limited tracking updates while they are being processed at one of our partner facilities.
This is normal and does not mean your package is lost.

It is also normal for tracking to show “in transit” for several days—especially during high-volume periods.

🎄 Holiday Return Notice

During November–December, carriers experience unusually high volumes, which may affect:

Delivery speeds
Tracking updates
Return processing times

We appreciate your patience and will work closely with you to resolve any holiday-related delays.

🔄 Exchanges

We do not offer direct exchanges at this time.
If you would like a different item, we recommend requesting a refund and placing a new order.

💬 Need Help?

We’re here for you!
Email us at support@303bricks.com and our team will get back to you as quickly as possible.